Returns and Exchange

Our endeavour is to give our patrons a world class shopping experience.
This is why we offer a full refund for any products that may be damaged or have manufacturing defects. 

Some products are handcrafted by local artisans. An irregular weave or print should not be taken as a defect because handcrafted products will not show consistent uniformity like a machine-made product.

 

Exchange of item(s) purchased are considered for exchange within 15 days of purchase only if there is a manufacturing defect, as determined post a thorough Quality Check process or item(s) received is different from its description.

Products bought under any special offers are eligible only for exchanges. In such a case store credit or refunds will not be applicable.

 

In case the delivered item(s) is found damaged/ missing or has any manufacturing defect, please inform us within 48 hours of delivery.

Exchange/ Return of item(s) (as mentioned above) is subject to the fulfilment of following conditions:

• The item(s) has not been worn, washed, altered or damaged and is returned in a saleable condition with Tags intact.

• HustleCulture. reserves the right to decide whether the item(s) seems worn, washed, altered or has post-purchase damage.

If you are unsatisfied with our service or products please feel free to reach out to us on 
email : connect@hustleculture.in 

 

Reverse Pick-up Policy

We offer our customers a simple, hassle-free, Reverse Pick-up policy. Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Refunds. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order.

• Please mention your order number in the subject line to help us quickly process your returns/ exchanges.

• Please ensure that all the returned item(s) are packed securely and safely to prevent any loss or damage during transit.

• The item(s) for reverse pick up will be picked up within 7 business days from the date of request.

• After the receipt of item(s), your request for returns/exchanges would be processed.

• In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.

• Some of the pin codes are not feasible for reverse pick up, in such cases the customer will need to return the item(s) back to us. The reverse shipping address will remain the same as per the original invoice.

• If customer has self-shipped the item(s) and the package is lost in transit, no refund will be applicable.

• We do not offer reverse pick facility outside India.

Claiming Refunds

For Credit Card/Debit Card/Net banking or Paypal Transactions:

• As the charge on your credit card / account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of Payment.

• In the case of refunds, banks normally take 4-5 business days to process a refund once it has been successfully initiated from our end.

• Refunds will not be applicable incase a customer has self-shipped the item(s) and the package is lost in transit.

For COD (Cash on Delivery) Transactions:

• Refunds can happen via E-Vouchers/ Gift Card/ Transfer into customer’s bank account.

• Refunds via E-Voucher can be redeemed on next purchase at Fabindia within the validity date.

• Refunds to bank accounts shall be processed within 7-8 business days (Subject to clearance in quality check).

• Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder.

• Cash Refunds are not allowed for COD orders.

• Refunds will only be initiated after we have physically received the returned shipment. Hence Refunds will not be applicable incase a customer has self-shipped the item(s) and the package is lost in transit.

 

Shipping & Delivery

We offer door-step delivery through a range of logistics partners who assure your order reaches you within 5 to 7 working days.

We try our best to ship goods to you as soon as possible. On an average, it takes us about 5 business days to process and dispatch goods across India. If there are any delays, we will keep you informed by email.